Location(s): Costa Rica City/Cities: Escazu Travel Required: Relocation Provided: Job Posting End Date: February 16, 2024 Shift: Job Description Summary: The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees. What you´ll do for Us Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for HR processes as payroll, benefits, workday or policy inquiries and other HR related requests Manage complex, sensitive and/or confidential inquires, received through any of the available contact channels such as: phone, email and chat. Determine and provide accurate first contact Resolution and key on demand data when necessary Ensure the best customer experience by managing our associates’ cases from end-to-end and anticipating future possible questions Add value by actively identifying process improvements, proactively raising missing or incorrect information that needs to be optimized, making sure these gaps are properly logged. The proper usage of all available tools and an appropriate case management Be responsible for all cases assigned, making sure to follow up with each of our vendors and teams involved, to provide exceptional service and to meet the established resolution time Keep a constant and proactive communication with our partners from different teams Develop knowledge areas to gain expertise in specific subjects (SME) by adding more value to our work with potential growth opportunities Be responsible for your career and development, identifying growth opportunities and working with your manager on your development plan, combining self-awareness, action and intentionality. Technical Skills Human Resources Experience (preferable) Customer-centric mindset Experience interpreting data and drive Customer value Strong customer service skills Good at task/time management and following up on outstanding items Strong problem-solving and analytical skills Strong communication, oral, written, listening and interpersonal skills Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization Ability to develop networking and collaborate with other departments and stakeholders. Ability to manage in a virtual working environment, fully utilizing technology and communication tools Spanish 100% English 90% French 90% (preferable) Skills: Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. Learn more about our benefits. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Learn how we provide support and clarity on defining your own career so you can thrive. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.