Job Summary:The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.Supervisory Responsibilities:NoneDuties/Responsibilities:Provide excellent System Support services:Respond to client problems (phone/tickets) and proactively monitor client’s installations;Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;