SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Account Manager, German Speaking Location: Berlin, Germany or Solihull, UK Start Date: ASAP Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For We’re looking for a highly skilled Enterprise Mobility Consultant who is an experienced technical engineer with problem-solving capabilities, a strong networking background and fluent in German. Combined with a high level of customer service experience with proven management of customers/accounts. Experience in Enterprise Mobility, Windows Server, MS SQL, would be beneficial. What’s in it for you? The People - Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Provide subject matter expertise on the implementation, configuration support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any. Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues. Investigate issues reported by customers and communicate with internal product development teams to resolve product issues. Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone. Document all Work Orders and Enterprise Support Cases accurately in a timely manner. Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone. Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base. Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility. Provide consultancy (consisting of advice, training, knowledge-transfer, and assistance with modifications to a customers’ MobiControl deployment) on a pre-scheduled basis in collaboration with the customer. Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialised help with a given Enterprise Support customer’s environment. Advocate for your customers where prioritisation is required at meetings. Writing an Annual Technical Review providing a thorough breakdown of the Customer’s environment, configuration, and cases raised with recommendations for improvements. Work with assigned customers’ SOTI Account Manager to generate sales opportunities for your Enterprise Support customers. Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management. Experience You’ll Bring Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect). Direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment. Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple Windows Operating Systems. Proactive and ability to work with minimal direct supervision. Solid communication skills along with the ability to build and manage relationships with large enterprises. Fluent in German. About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities. *Successful applicants will be required to undergo a background check. LI-DO1 If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.