As a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.Provide excellent System Support services:Respond to client problems (phone/tickets) and proactively monitor client’s installations;Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;All the work is done remotely through secure connections and via phone and remote desktop-sharing.This role also requires work outside of regular work hours (on-call).80%Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:Back-End ArchitecturesIntelePACS software3rd party Integrations20%