Role Profile The Data Reporting Services/Global Fees team supports Regulatory Reporting and Member Reporting/Global Fees in LSEG Post Trade Technology division. Regulatory Reporting includes reporting to the CFTC, Reg-Reporting UnaVista (EMIR), BOE, CME, HKTR, SFTR, DTCC and JFSA. These reports include transaction and position data across all Clearing Services. Member Reporting covers Banking member reports, which is managed through the Business Objects infrastructure and distributed to the Portal team for screening prior to publishing the reports to the Member Portal. Global Fees is responsible to calculate fees and produce invoices, files and reports to Accounting team, Finance and Members. This role is to support the respective production service, pre-production and member test functions. Investigate issues, develop fixes, support new releases and perform general maintenance and administration. To provide new functionality through enhancements, service improvements and performance tuning. Out of hours support overnight and across weekends and European Bank Holidays is frequently needed. Strong technical background and good communication skills are required for working with the business and other application support teams during troubleshooting and investigations. They must be able to work under pressure to meet multiple SLAs, which are defined for all applications and processes. Must be self-motivating with the ability to prioritise workload. Key Responsibilities Support of the Data Reporting Services/Global Fees production services consisting of multiple applications i.e. Regulatory Reporting, Member Reporting Global Fees in multiple environments – Production, Pre-Production and Member Test. Monitor and provide daily status updates to management regarding the status of processes and applications Resolve/Support - Incidents, Problems and Requests: Monitor ServiceNow queues Proactively analyse problems and decide on suitable resolutions Apply resolutions following the LCH Change Management procedure Reporting status to relevant business and IT teams Record progress of incident resolution in ServiceNow Follow documented incident management procedures and escalate to the senior management team where necessary Supervise and liaise with the offshore and onshore support teams on all BAU issues Changes, bug fixes and enhancements to LCH products Work on solutions for longer term fixes for application bugs and small functionality enhancement requests Implement application fixes Update GitHub/Bitbucket with source code changes Update relevant documentation with changes Co-ordinate the Release process for new releases Work to the ITIL standard following LCH policies Maintain working relationship with business teams, design/development/testing teams and other application and infrastructure support teams Out of hours support Be available for overnight support of production services to ensure successful completion of processing Respond to overnight calls and deal with issues Support weekend releases and maintenance work Participate in Production out of hours activities such as Disaster Recovery exercises, fire drills (business risk scenarios), etc. Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deployment PERSON SPECIFICATION Education: Degree educated, preferably in a technical discipline Skills/Experience/Qualifications (required): Internship experience of working in an IT support or development team Sound analytical and problem-solving skills Sound technical background in the core DB technologies Ability to communicate clearly and concisely to IT and business teams and to senior management as well as onshore/offshore support team Strong level of attention to details Skills/Experience/Qualifications (advantageous): Experience in an investment banking environment Familiarity with financial products and financial terms Qualified with the ITIL v4 Foundation course level Key Technical Skills (Preferred): Experience with Informatica (PowerCenter) client tools, mappings, workflow design, Informatica debug modes Candidates with strong scripting skills (Unix/bash, Windows/PowerShell, Python) Data warehousing fundamentals (Oracle Warehouse - ETL) Must have good SQL (Oracle) SAP Business Objects R4.x Administration UNIX and Windows operating systems administration skills Key Technical Skills (advantageous): SAP Business Objects 4.x - Webi/Universe design and deployment Crystal reports creation and modification Product development lifecycle experience Control-M experience is desirable but not essential Perl / Python Java/Spring boot Sybase DB/SQL Knowledge of IBM MQ AWS/Azure Cloud technology knowledge and experience LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.