Work Flexibility: Hybrid or Onsite Key responsibilities: As a first line supervisor leading a team of specialists within Customer Relationship Management (CRM) process in Operations Department Achieving seamless supply of the products within provided operational frameworks, securing full satisfaction of end customer and business relationship development Liaising between customers and internal teams of manufacturing, sales, field service, order processing and accounting with focus to resolve status, production, delivery and billing inquiries Reviewing warranty claims, developing and managing return materials authorization (RMA) processes for ensuring that customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved Stakeholder management, facilitating regular operational forums, resolving conflicts, providing active support to the team as escalation point, etc. Performing relevant mentoring/education and team development, to secure the required co-workers competence and high level of customer satisfaction, as result Constant improvement of the operational processes, eliminating or automatizing manual operations, looking for time and effort savings Our requirements: Higher education or minimum 4 years of equivalent work experience Fluent Polish and English (min. C1), other languages proficiency will be an advantage At least 2 years of experience in leading directly operational team between above 8 people Practical knowledge and practice within HR processes such as: annual and periodical evaluation, talent review, individual development plans, etc. Ability and true interest to work with people and through people on daily basis High level of organizational and communication skills, proven by successful experience track and available references in similar positions, healthcare or pharma sectors are preferred, but not as a must Computer literacy in MS office, practical knowledge in data input/processing/output automatization in Excel, Power BI, Cognos and similar tools will be an advantage Practical experience in ERP JD Edwards or Oracle will be an advantage Structured mind and ability to work effectively, both in short and in mid-term time frames Sense of urgency and ability to take fast decisions in dynamically pacing work environment Time discipline and ability to meet assigned deadlines Eagerness to work with data/numbers and set of numerical KPIs, with ability to set realistic road maps for continuous performance and process improvements Travel Percentage: 10% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.