25.07.2024
Assistant Manager Front Office
Shangri-La Hotel
Cape Town, South Africa
We required a service of an Assistant Manager Front Office, a responsible and very sociable one, ready to develop and grow with us. If you are interesting, responsible with active personality. You truly loves and knows how to socialize, we will be glad to accept you into our team!
Responsibilities:
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Please Note The Following:
Monthly Salary: 4,500GBP and above depending on level of experience.
Employment type: permanent, (Full Time)
Other Available Positions:
Concierge
Translator
Receptionist,
Conference & Events (C&E) Sales Executive
Barista
Chef
Waiter
Qualifications, Experience and Requirements:
Preferred Language of Resume/Application: English.
1 year minimum proficiency experience.
Experience with Hotel or Hospitality and Tourism and others).
Average level in English.
Monthly Salary: 4,500GBP and above depending on level of experience.
Positive attitude.
Good communication skills.
Ability to work under pressure.
Ability to work on own or in teams.
Experience in communication and good conduct.
Extensive knowledge of hotel policies and procedures.
Attention to detail.
Customer service and leadership skills.
Benefit:
The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan.
Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations
Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year provided that Employee remains a full time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year, Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis. Employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees.
Interested person should forward or attach current cv/resume via email to the Human Resources Department of the Shangri-La Hotel, The Shard, London for fast processing of application and consideration.
Responsibilities:
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Please Note The Following:
Monthly Salary: 4,500GBP and above depending on level of experience.
Employment type: permanent, (Full Time)
Other Available Positions:
Concierge
Translator
Receptionist,
Conference & Events (C&E) Sales Executive
Barista
Chef
Waiter
Qualifications, Experience and Requirements:
Preferred Language of Resume/Application: English.
1 year minimum proficiency experience.
Experience with Hotel or Hospitality and Tourism and others).
Average level in English.
Monthly Salary: 4,500GBP and above depending on level of experience.
Positive attitude.
Good communication skills.
Ability to work under pressure.
Ability to work on own or in teams.
Experience in communication and good conduct.
Extensive knowledge of hotel policies and procedures.
Attention to detail.
Customer service and leadership skills.
Benefit:
The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan.
Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations
Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year provided that Employee remains a full time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year, Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis. Employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees.
Interested person should forward or attach current cv/resume via email to the Human Resources Department of the Shangri-La Hotel, The Shard, London for fast processing of application and consideration.