About Tennis World At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for Customer Experience Supervisors (Full-Time and Part-Time Positions Available) to join our team at the Sydney Olympic Park Tennis Centre. Our Customer Experience Supervisors are responsible for providing friendly, professional and efficient customer service to Tennis World members, coaching students and customers at our Sydney Olympic Park venue. Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise and café. The Tennis World team ensure that all these facets are delivered to the highest levels of customer service and efficiency. About the role Reporting into the Customer Experience Lead, in this role you will: Provide friendly, professional and efficient customer service via phone, email and face-to-face Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop Foster team engagement, collaboration, and a positive work environment Support in administrative tasks, ensuring accuracy and up to date records Proactively identify event opportunities and cultivate strong professional networks and relationships About you What you will bring to the role: Demonstrated experience delivering exceptional customer service, preferably in a leadership or supervisory capacity Exceptional organisational skills, strong attention to detail, and an innate "can-do" spirit A natural team player, adept at thriving in a collaborative environment Experience with the use of Point of Sales systems and cash handling Food Beverage Qualifications (highly regarded) An understanding of the sport of tennis (highly regarded) Flexibility in regard to hours available to work (Weekends and late nights) You must hold (or be willing to obtain) a current Police Check and Working with Children Check What’s in it for you? Career development with a range of formal education and on the job training opportunities Monthly health wellbeing activities through our Serving Your Health program Onsite tennis facilities and gym A range of discounts from our sponsorship partners To Apply If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. We will be reviewing applications as they are received. Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state-based Member Associations and all our tennis events. We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing. If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you’re made of? The ball is in your court!