About Customer Service Network Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. This role sits within the Customer Service Network (CSN) Crew which is accountable for developing the strategic roadmap for CSN. CSN refers to the branch distribution channel encompassing over 650 CBA branches, the Mobile Premier Banking channel, with over 9,000 strong workforce of customer service, lending and relationship specialists, supported by CBA’s state of the art technology and data capabilities. About the opportunity This role sits within our CSN Events LAM team. Reporting into the Executive Manager CSN Events, the purpose of the role is to design and deliver the numerous national event programs including conferences, cultural events, development days and recognition programs. A fast-paced role, no two days or events ever look the same. This is a great opportunity for an event expert who is looking for a role that will allow them to showcase their highly tuned experience and refined skills. This is a new role. The successful candidate will be able to step in and offer fresh ideas and improvement to the national suite of events. They’ll: Design and deliver end to end national event programs including developing event concepts that support strategic business goals, in collaboration with key stakeholders Build and manage event and project plans and lead the delivery of work to deadline at the highest quality Nurture the development of business relationships – across internal business units, external suppliers, business partners and agencies Proactively identify and implement improvements (process, value for money, contract negotiations etc) to drive greater efficiencies and effectiveness for the team Steer enhancements to key event technology platforms to improve data management, integration and manage risk and compliance processes Closely manage and reconcile expenses and budgets and provide ROI and budget reporting against targets Administer supplier governance, working in conjunction with Line 1, compliance and Procurement to manage suppliers maximise relationships Proactively identify, understand and act on current and future risks applying CBA risk processes across all key steps of the event process Your Skills Experience Strong and proven event management skills are essential, but what is most important is that we find the right person that will fit within our team, business unit and organisation. The ideal candidate will have: Experience in event management in a high volume, corporate environment Excellent project planning and time management skills, including an ability to manage multiple projects and conflicting deadlines Very strong written and communication skills and excellent interpersonal skills Proven experience in running virtual and hybrid events and managing related production suppliers Creative, visionary and innovative thinker, who has a passion for the attendee experience and telling the strategic story This is a full time role with after-hours onsite event management required as needed (flexibility arrangements in place in lieu of any after-hours time). If this sounds like you then we would love to hear from you! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 17/10/2023 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.