Job Description: Details of the Division and Team: The KYC Apac Regional Case Management team plays an important role in Apac KYC Ops with the main aim of collaborating with KYC production teams in ensuring KYC review and remediation are conducted timely, adhering to KYC regulatory requirements. The team performs robust governance and tight tracking control in ensuring monthly committed KPI is met through close working relationship with regional branches (production team). The KYC Case Management Analyst is part of KYC Ops Apac Regional Periodic Case Management team responsible in providing few key functions to the regional KYC Ops team, the overall key objectives of this team and role are: 1) KPI – Extract data and perform MI analysis on Apac PR/EDR KPI and work closely with production team in ensuring Apac monthly KPIs are met 2) Blocker clearance - Provide indepth review with branches in understanding file progression blockers and providing guidance on alternate work around solutions whenever is necessary 3) Reporting - produce new or adhoc management / audit presentation pack or work with Data Scientist in data extraction timely and accurately 4) Process Improvement - Acquire strong end-to-end KYC process flow within the firm assisting in exploring process and control improvement, promote the utilising of analytic tools and gathered feedback whenever it is necessary 5) Governance control - Play an active role in driving remediation governance (whenever it requires) to ensure control is well implemented and files are remediated timely and accurately by production teams 6) Break Resolution – Regional support center in facilitating resolution on all identified KYC data breaks in client, guarantor and underlying principle perimeter, and ensure all breaks are remediated timely. This include CRDS data quality fixes. 6) Prioritisation strategy and aid in capacity planning in smoothening the review cycle What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Flexible work arrangement Corporate group insurance EAP – free and confidential counseling, online work-life resources Comprehensive leave benefits Your key responsibilities: The key tasks of this individual include, but not limited to the tasks below: KYC Case Management and Analysis: Perform KYC progression analysis for generating reports on periodic basis. Blocker clearance – connect with production and provide guidance in understanding challenges that blocking file to progress Investigate and analyse the data provided to translate it into meaningful reports Prioritisation of streams of review HR, LR20%, NRD, RHP etc Offline Completion processing Problem Solving production process improvement: Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolution (strategic and tactical where appropriate) solutions/workaround. Analyse available KYC business information from existing tools to identify process improvements opportunity for increasing the KYC timeliness and productivity. Participate in regional KYC production meetings to resolve KYC blockers and to share governance update. MIS Function: Be the key coordinator in working with regional production teams and Data MI Analyst with good understanding on the ask and collate requirements for data quality, and support the setting up of data management and data governance processes Generate and distribute management reports in accurate and timely manner when necessary. Be the go to individual for applicable MIS that are made available for production team to allow for smooth operations and easy artefact maintenance Ensure traceability of data and able deep dive and investigate issues to self-solve or collaborate with various stakeholders. Provide recommendations to update current MIS to improve reporting efficiency and consistency. Provide strong reporting and analytical information support to management team. Coordinate in generating both periodic and ad hoc reports as needed. Suggest Tableau Dashboard build whenever it’s required for various stakeholders to monitor KYC operations performance. Provide periodic or ad hoc support to extract information using SQL in a timely manner Other coverage: Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution Forum. Your skills and experience: KYC Experience - Excellent experience in KYC knowledge in multiple jurisdictions if possible Business Improvement - Business process improvement experience who can drive excellent root cause analysis to create more effective information processes Analytical – make sense of data and statistics in order to understand the best strategies to apply Data modelling –integrate data from multiple sources according to standards and best practices Statistic Knowledge – analyse historical data for forecasting and root cause analysis Interpersonal skills – MIS analysts interact with all levels of a company’s stakeholders in order to implement their technology solutions and process improvements Writing skills – MIS analysts research, prepare, and write a variety of complex reports and analysis Experience in Data tools (good to have, not mandatory): Data Visualization Tool (e.g Tableau, Power BI) experience is a must SQL skills is a must Alteryx/Looker Experience is a plus Phyton Experience is a plus Highly preferred to have Excel and Access Visual Basic skills Power Platform Experience is a plus Education / Qualifications Bachelor's degree in Business Administration, Finance, or a related field Experience in banking industries with strong KYC knowledge. Analytical and problem solving skills combined with excellent written and verbal communication skills with the ability to cater to demanding stakeholders 3+ years of experience in KYC with good exposure in MI, Data Analytics, or a related field Strong analytical and problem-solving skills Excellent communication and presentation skills Ability to work independently and confidently and as part of a team Strong understanding of business principles and practices Proficiency in Microsoft Office Suite, SQL, and Power BI How we’ll support you: Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career About us and our teams: Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do. Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity Inclusion, Leadership, Learning, Future of Work and more besides. Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals. Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.