About the Role: As a Sr. Systems Engineer provides application support for the delivery, support, and maintenance of production applications for HighQ applications under LTIO scope. This includes mitigating customer impact of issues, taking action to resolve issues, and determining root cause to prevent future problems. This role also helps drive initiatives for reducing incident rates and provides input to the planning and direction for setting application standards. This position requires working hours outside standard business hours as needed and requires being part of an on-call rotation. Key Responsibilities Technologies Monitor various application/systems level alert from different tools and take appropriate actions. Triage with L2 team for issue resolution Analyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels. Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover. Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes. Mitigates customer impact of issues and defines, reviews, and executes workarounds. Conducts root cause analysis and correlation of other system and/or application problems of high complexity. Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status. Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement. Develops, configures, or supports tools for system monitoring and/or troubleshooting. Provides input for technical plans and solutions. Provides advice or training to users about application functionality. Provides technical guidance to less experienced team members. Manages multiple and sometimes competing priorities. Performs actions aligned with defined standards and best practices. Performs occasional work outside standard business hours as part of an on-call rotation. About You: You're a fit for the role of Sr. Systems Engineer if your background includes: Bachelor’s degree in computer science or related technical field. 5+ years application support and/or development experience Experience on Java, JavaScript, SQL, XML required. Proven experience with Linux or UNIX operating systems. Well *** in writing shell scripts to accomplish various tasks such as extracting data or creating structured reports from server log files. Windows Server 2016, Powershell Apache HTTP Web Server; installation, configuration, troubleshooting. SSL Certificates. Apache Tomcat; configuration, troubleshooting, performance tuning, MS SQL Server 2016; understanding of SQL queries, maintenance plans, alerting Exposure and working knowledge of networking concepts Ability to analyse application and server logs, error interpretation Experience with relational databases (Oracle, SQL Server). Experience with Apache web server and other open source software preferred. Has experience in server performance monitoring and server configuration tweaking using tools Experience in performance monitoring tools such as Splunk and monitoring tools like SiteScope, Datadog etc. Mandatory Soft skills: Proven problem solving and troubleshooting skills. Excellent written and oral communication skills. Experience working in a global organization with multiple locations. High level of commitment to customer service and performance. Effective time management/prioritization of tasks. Proactive team player. Ability to ramp up quickly on new technologies. What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Compensation Base salary and a variable compensation that is directly related to your success. #LI-GA1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años. Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo: Reuters. Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan: asesorar, defender, negociar, gobernar e informar. Contamos con el talento de 26 000 empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión. En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas. ¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad. Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos. Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable. Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas. También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable. Protégete de ofertas de trabajo fraudulentas haz click aquí para más información. Podés encontrar más información sobre Thomson Reuters en thomsonreuters.com. Thomson Reuters proporciona a los profesionales la inteligencia , tecnologia y experiencia humana que necesitan para encontrar respuestas confiables . Permitimos que los profesionales de los mercados financieros y de riesgos , legales , fiscales , contables y de medios de comunicacion , tomen las decisiones más importantes , todo ello impulsado por la organizacion de noticas más confiable del mundo. Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.