Jr. Applications Support Engineer (SRE) Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees. This role is part of a high-performing team of talented SRE specialists who provide world-class support for Corporate Services (Commercial Engineering/Corporate Services). You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. About the Role In this opportunity as a Jr. Applications Support Engineer (SRE) , you will: Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Be responsible for monitoring and analyzing business operational and technical key metrics. Articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and curiosity about emerging technologies. About You You’re a fit for the role if your background includes: Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. 2+ Years of experience in software development and/or technology infrastructure and operations. Fluent in speaking and writing English. Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. Strong customer service, problem-solving, organizational, and conflict management skills. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL knowledge. Location: CDMX #LI-YS2 What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. En Thomson Reuters creemos que lo que hacemos importa. Nos apasiona nuestro trabajo , inspirados por el impacto que tiene en nuestro negocio y en nuestros clientes. Como equipo , creemos en ganar como uno solo; colaborando para alcanzar objetivos compartidos y desarrollando experiencias desafiantes y significativas . Con más de 25.000 empleados en más de 100 paises , trabajamos con flexibilidad a través de las fronteras y realizamos innovaciones que ayudan a dar forma a las industrias de todo el mundo . Hacer que esto suceda es un proceso dinámico y en evolución; contamos con que cada empleado sea un catalizador para impulsar nuestro desempeño y el suyo propio. Como empresa global , confiamos en la diversidad cultural y pensamos en cumplir nuestros objetivos. Para asegurarnos que podemos hacerlo, buscamos talentos, empleados calificados en todas nuestras operaciones alrededor del mundo, independientemente de la raza , color , sexo, identidad y expresión de género , nacionalidad , religión , orientación sexual , discapacidad , edad , estado civil , y/o cualquier otra clasificación protegida según la ley aplicable. Thomson Reuters se enorgullece por ser un empleador con igualdad de oportunidades de empleo/acción, que ofrece un lugar de trabajo libre de drogas . También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religionas sinceras de acuerdo a la ley aplicableble. Protégete de ofertas de trabajo fraudulentas haz click aquí para más información. Podés encontrar más información sobre Thomson Reuters en thomsonreuters.com. Thomson Reuters proporciona a los profesionales la inteligencia , tecnologia y experiencia humana que necesitan para encontrar respuestas confiables . Permitimos que los profesionales de los mercados financieros y de riesgos , legales , fiscales , contables y de medios de comunicacion , tomen las decisiones más importantes , todo ello impulsado por la organizacion de noticas más confiable del mundo. Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.