About the team:At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role:
As a Product Operations Analyst, you will play a key role in developing and driving the services that Aspire offers to its clients.
Furthermore, you are the billing expert to customers internal Aspire teams. You help set up new billing /invoicing processes and ensure existing processes run smoothly while ensuring billing happens on time. Billing and billing-related payments will be the primary focus area.
Responsibilities include but not limited to:


Be the PIC for all billing escalations and provide resolution to internal and external clients
Identify process gaps and areas of improvement, and make an action plan to achieve those goals
Work closely with accounting, account management, onboarding, and support teams to manage serve our client base
Provide feedback, create documentation, and help train other teams to provide first support to clients
Answer client queries

Minimum qualifications:

Bachelor's degree with outstanding academic records
Min. 2 years of working experience
Excellent command of English both verbal and written - English is main language used in the company and with clients/partners
Comfortable with spreadsheets/formulas
Putting yourself in the shoes of the customer comes naturally to you
Able to work independently in a fast-paced, demanding environment
Can focus on multiple tasks, and remain attentive to detail. Customer-obsessed would be great!
Able to work in a team with dynamic and constantly changing team structures and responsibilities
Willing to learn and grow with the company - we’re growing fast!

Preferred qualifications:


Have a solid track record in a tech company analyzing data sets and making inferences and conclusions
Able to communicate clearly to customers and internal stakeholders and execute SOPs
Able to understand basic technical terms on a “business level” (e.g. the term’s API’s, Query, Webhook) are frequently used between internal teams.
Understanding of how to make/receive a transfer as a consumer
Understanding of how credit products work (Credit cards or loans) as a consumer
Ability to code/low code (SQL, Python, VBA) is a plus, but not mandatory.

Join us in our mission to deliver the best possible experience to our customers!