Job Title: F&B Executive
Location: Landmark Group
Reports to: Restaurant Manager

Job Summary

The F&B Executive is responsible for overseeing the service operations in the restaurant while ensuring excellent guest experiences. The role combines the duties of a senior waitress with those of a hostess, ensuring that guests are greeted warmly, seated promptly, and served in a professional and efficient manner. The individual will also assist in managing the waitstaff and providing guidance and training to junior staff members.

Key Responsibilities:

Greeting Guests: Welcome guests as they arrive, assist with seating arrangements, and ensure they feel comfortable.

Customer Service: Provide attentive, high-quality service throughout the guests' dining experience. Address and resolve any customer issues or complaints swiftly and professionally.

Taking Orders: Accurately take food and beverage orders, communicate them to the kitchen staff, and ensure timely service.

Menu Knowledge: Stay informed about the menu, including daily specials, and provide recommendations to guests when needed.

Supervision: Oversee waitstaff, ensuring that all team members follow restaurant protocols and deliver excellent service.

Training and Mentorship: Assist in training junior waitstaff and maintain high service standards.

Table Management: Ensure that tables are cleaned and reset promptly after guests leave. Manage table turnover efficiently to minimize guest wait times.

Coordination with Kitchen and Bar: Work closely with the kitchen and bar staff to ensure smooth operations and timely delivery of orders.

Billing: Provide bills to guests, process payments, and ensure accurate billing records.

Upselling: Promote restaurant specials, additional beverages, and desserts to increase sales.

Appearance: Maintain a well-groomed, professional appearance and ensure that the waitstaff follows dress code standards.

Health and Safety: Ensure that all health, safety, and hygiene standards are met consistently.


Qualifications and Skills:

Previous experience as a waitress, hostess, or in a similar role (minimum 3-4 years of experience preferred).

Strong interpersonal and communication skills.

Ability to work in a fast-paced environment while maintaining a calm and composed demeanor.

Excellent customer service and conflict resolution skills.

Leadership and team management skills.

Knowledge of food safety and hygiene regulations.

Ability to handle point-of-sale (POS) systems for order entry and billing.

Fluency in [specific languages required for the restaurant] is a plus.


Work Environment:

Fast-paced restaurant environment.

Requires long hours of standing and walking.

Weekend and evening shifts are often required.