Maintain overall quality and service standards.Follow up on management team shift control issuesDevelop Operations Excellence Audit action plan.Ensure that Health Safety and Food safety working practices are adhered to at all timesFinancial planningDevelop budget plans and tactics to achieve target. Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.Respond to written customer complaints on a weekly basis.Conduct management meetings.Communicate and implement national and local promotions.Manage the implementation of local sales building programmesEnsure outstanding customers service is delivered everytime