30.05.2024
Front Office Manager
AccorHotel
Port Douglas, QLD, Australia
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Oversee the daily operations of the front desk, ensuring efficient check-in and check-out processes for guests.Manage a team of front desk staff, providing training, guidance, and support to maintain high standards of guest service.Coordinate with other departments to ensure seamless communication and guest satisfaction throughout their stay.Handle guest inquiries, concerns, and special requests in a professional and timely manner, resolving issues effectively to enhance the guest experience.Implement and enforce hotel policies and procedures to maintain a safe and welcoming environment for guests and staff.
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