A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services. The candidate selected can excel across the following functions: Resident Relations / Stakeholder Relationship Management: Engage the residents / users / stakeholders to better understand emerging needs and actively contribute towards the solutioning process. Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via prevailing input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc. Maintain timely and accurate records, e.g. resident particulars, occupancy, availability, etc. for management reporting, enabling invoicing, etc. Process housing application, assign appropriate room / housing unit with housing management system. Manage facilities reservations via prevailing booking avenues, including ensuring pre and post-event provisions are in order. Execute periodic stock-take and disposal of managed inventory and assets. Collate investigative findings / supporting documents for incident reports (e.g. CCTV footage and access logs for security-related incidents; site photos for insurance reporting, etc.). Ensure a safe, secure and conducive environment across managed spaces: Attend / schedule regular walkaround of OCH managed premises. Provide advisory to user during sighting of breach of rules and regulations. Escalate recalcitrant cases for enforcement action. Assist in developing the specifications / requirements for the procurement of goods and services required for the function. Contribute to the content and to send approved advisory to residents e.g. informing of routine or scheduled maintenance, unplanned disruption, etc. Other ad-hoc duties as assigned by the People Manager. Housing Operation Support Contract Management: Ensure readiness of OCH premises by checking, inspecting, monitoring, and following through the set up / reinstatement process with internal stakeholders to ensure satisfactory completion including furnishing, provision, keys etc. Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via all input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc. Inspect areas / premises and interacting with customers to identify areas for improvement. Prepare advisories for residents on scheduled maintenance and unscheduled works. Assist in developing the specifications / requirements for the procurement of goods and services required for the function. Raise work request / purchase orders for maintenance and improvement works within approved budgets, and certify works are completed in a satisfactory manner. Execute periodic stock-take and disposal of managed inventory and assets. Monitor service delivery and adherence to contractual obligations of vendors by: Evaluating the service standards; Providing timely feedback to contract owners; Reporting service lapses Site supervision to ensure compliance to safe work procedures by vendors. Ensure a safe, secure and conducive environment across managed spaces: Attend / schedule regular walkaround of OCH managed premises. Provide advisory to user during sighting of breach of rules and regulations. Escalate recalcitrant cases for enforcement action. Maintain accurate and timely records (e.g. maintenance issues, fault reporting) for submission of reports, trend analysis, etc. Other ad-hoc duties as assigned by the People Manager. Requirements: Fresh Diploma Graduates or GCE “O” level and above, with at least 3 years of relevant working experience, preferably in a customer service / relationship management or property / facilities management role. Proficient in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint). Knowledge of Microsoft Access will be highly advantageous. Familiarity with the education industry will be advantageous. Experience in using customer relationship management system or hostel / resident management system will be advantageous. Relationship-building and management skills – the ability to engage and build relationships with stakeholders, while having the discretion in handling confidential and sensitive information. Communication skills – ability to interact (active listening, writing clearly and concisely) with parties from various expertise, levels and culture, understanding their interests and goals while exhibiting sensitivity and respect for diversity. Strong reporting competencies – organized and meticulous in details for all reporting required, with an appreciation for information sensitivity and security. Ability to present information in a coherent manner. Strong IT skills – proficient in Microsoft Office, ability to learn and adapt to customized IT systems. Keen eye for details – ability to observe details and relate observations to potential issues and problems. Strong organizational and adaptation skills – ability to manage multiple and / or tight timelines, adaptable to react to changes in work. Hiring Institution: NTU In line with Singapore’s nationwide Vaccination-Differentiated Safe Management Measures (VDS), employees must be fully vaccinated to return to the workplace, unless certified to be medically ineligible. For Information on VDS, please click here.