For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. Job Description IT Support Engineer Location: On-site Istanbul, Turkey Specific job responsibilities: Under direction, performs standard technology engineering activities that develop professional skills/knowledge and provide familiarization with technology engineering staff, methods, practices, and projects. Provides preventative maintenance on assigned technologies, following established procedures. Provides incoming call support for all related incidents and escalations. Performs troubleshooting that requires the implementation of well-defined procedures. Participates on project teams, providing information and documentation and executing well defined changes under guidance Continues to develop an understanding of the infrastructure and all applicable processes and procedures. Job Description: We are seeking a motivated and technically skilled IT Support Engineer to join our team and provide exceptional IT support at our designated site. As an IT Support Engineer, you will be responsible for maintaining the functionality and efficiency of the IT infrastructure and assisting end-users with their technical needs. Key Responsibilities: Technical Support: Provide on-site technical support to end-users, resolving hardware, software, and network issues efficiently and effectively. Install, configure, and troubleshoot computer systems, peripherals, software applications, and Zoom Rooms. User Assistance: Offer assistance and guidance to end-users in utilizing IT systems, Zoom Rooms, and other tools, ensuring optimal productivity and efficiency. Train and educate end-users on IT-related topics, promoting self-service and a better understanding of technology usage. Hardware and Software Maintenance: Perform regular maintenance and upgrades on hardware and software to ensure optimum performance and security. Maintain an inventory of all IT assets and equipment, monitoring their condition and coordinating repairs or replacements as needed. Network Management: Assist in maintaining the local network infrastructure, ensuring seamless connectivity and troubleshoot network-related issues. Collaborate with network administrators to optimize network performance and security. Zoom Rooms and Meeting Support: Manage and support Zoom Rooms, ensuring a seamless meeting experience for all users. Provide technical assistance and troubleshooting during virtual and in-person meetings. Ordering and Inventory: Handle the procurement and ordering of IT-related supplies, ensuring adequate inventory levels for the site. Work with vendors and suppliers to obtain quotes, place orders, and track deliveries. End User Experience Enhancement: Continuously work on improving the end-user experience by implementing user-friendly solutions and gathering feedback for enhancements. New Hire Training: Conduct training sessions for new hires, acquainting them with the company's IT policies, procedures, and tools. Qualifications: Computer Science, or related field. Prior experience in IT support, preferably in an on-site support role. Proficiency in troubleshooting and resolving hardware, software, and network issues. Strong knowledge of Microsoft Windows, macOS, Zoom Rooms, Modern Workplace, and common office software applications. Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong organizational and time management skills. If you are passionate about providing top-notch IT support, enhancing the end-user experience, and contributing to a seamless meeting environment, we invite you to apply for this exciting opportunity. Join us in making a positive impact on our organization's IT infrastructure, user satisfaction, and meeting efficiency. Equal Employment Opportunity (EEO) It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws. For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California. Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all Canada, Australia, Singapore, and Hong Kong employees and contractors to be fully vaccinated against COVID-19 as a condition of employment. The health of our employees, contractors, their loved ones, our partners and the communities and people we serve is a top priority. Vaccination is the most effective way currently available to deliver on that priority. The purpose of the vaccination requirement is to minimize the spread of COVID-19 in the workplace and support the health and safety of our communities. A person is considered fully vaccinated two weeks after the second dose of a two-dose vaccine or two weeks after a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request an accommodation.