Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Find A Way, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
Who Are You?
We are looking for a detail-oriented, self-starter to join our team - someone with a passion for project management, technical implementation, and delivering exceptional support. The ideal candidate will bring a wealth of experience, demonstrating an ability to efficiently manage many projects simultaneously from initiation to completion. You have proven experience that you can thrive in an ever-evolving and fast-paced environment. Your hands-on expertise will be pivotal in successfully onboarding customers and fostering immediate product adoption.
Effective communication is essential in this role. Someone who can articulate complex ideas with clarity, set expectations, outline processes, provide strategic recommendations, and collaborate effectively with our merchants will excel in this role.
We are looking for an individual who excels in building and maintaining client relationships. You will play a crucial role in guiding our clients through the onboarding process and beyond. You'll be the face of our company throughout implementation - leading meetings to share best practices, strategizing on future promotion planning, and ensuring our merchants are destined for success.
You will be responsible for a successful program launch, which includes managing deliverables, coordinating smooth transitions with Customer Success Managers, supporting backend account configuration, and training merchant teams to optimize our platform to achieve their business goals. We value proactive individuals who constantly seek ways to enhance, improve and scale our processes, contributing to the growth and success of our Customer Success function.

Position Overview

Support the successful onboarding, implementation, training, and launch of merchants
Manage intake, follow-up, and backend setup of merchant deliverables
Manage integrated ordering experience and relationship with ordering, POS, and agency partners and vendors
Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices, and strategize on future promotion planning
Build and maintain strong client relationships as an expert advisor and trusted advocate
Coordinate smooth account transitions with Sales Executives and Customer Success Managers to ensure knowledge transfer and seamless merchant experience
Train merchant teams to promote the program and use our platform to increase customer engagement
Proactively find ways to enhance and improve the Implementation process and Customer Success function
Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business


We are not big on requirements, but you probably have:

2 years of software/B2B onboarding/implementation/project management experience


Robust experience owning and managing multiple complex projects at once


A BA/BS


An understanding of startup or fast-paced environment and willingness to break through walls


Strong written and verbal skills and enjoy speaking to a crowd


Exceptional organizational skills and supreme attention to detail
A blended creative and analytical approach to problem-solving
Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Catalyst are a plus!)
Analytical skills and knowledge of SQL/Excel


Perks — we care about our people

401k Plan
Excellent Healthcare benefits including Telemedicine Services
Home Internet Reimbursement
Home Office Stipend
"Thanx for Lunch" monthly meal stipend
Take what you need PTO
Learning and Development opportunities
Mac OS Hardware
Quarterly Employee Recognition Program


Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.