As a Department Manager at HM, you will spend 80% of your time where it all happens – on the shop floor. You are responsible for supporting the sales profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader.At HM, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.As a Department Manager at HM you are:Responsible for delivering exceptional customer service and motivating others to create the best customer experience.Ensure store operations and best practice are followed in your department and throughout the store.Promoting our Hello Member program in line with store and country goals.Collaborate with the store visual team to create an inspiring and exciting customer experience.Promote an open feedback culture were giving and receiving feedback helps drive goals forward and is the foundation for helping our people grow.