Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Who are we? We are a global leader in industrial automation, our mission is to improve the quality of life by making the world more productive and sustainable Join our team! By joining the Customer care organization, you are welcome in a truly global, dynamic environment with great opportunities for personal development. You are part of company where we value Diversity, Equity, and Inclusion. You work together with 120 motivated colleagues. Just like you, they have a service-oriented mindset. As part of the part of the global Integrated Supply Chain Organization, your mission is to deliver the best experience to our customers. Responsibilities Providing continuous high standards of customer support. Interaction with both internal and external customers providing product and service information Resolving product and service issues; handling and resolving customer complaints. Have a clear understanding of KPI’s ensure they are met/exceeded within the set financial period Represent Supply chain and be the voice of the customers in the organisation. Drive continuous improvement: Order Support: Price and Availability Enquiries Delivery Improvement. Sales Order Processing Provide proactive delivery information via Open Orders report in line with SLA including the proactive expediting of orders. Customer product returns including new product failures and warranty claims. Repair/Exchange Requests Coordinate the dispatch of field service engineers to service Rockwell products at customer locations About you: You are positive, thinking outside-the-box. You have our customers at heart and a good sense of humor. Affinity with supply chain and customer service Excellent communication skills, both written and in speech, in a global intercultural business environment. You have min. 2 years’ experience in a customer service environment, or supply chain role. Time management and prioritization skills Strong interpersonal skills including listening, problem solving and decision making Ability to work independently as well as in a team Demonstrate and advocate integrity and ethical behavior Knowledge of Office 365 and SAP and/or Oracle is an advantage Language skills: English and French What We Offer You join a vibrant team. Personal development opportunities. Bonus plan subject to the company annual results. Flexible working arrangements. Health care insurance package with reduction rates. Rockwell Automation, Inc. (NYSE: ROK) es líder mundial en automatización industrial y transformación digital. Conectamos la imaginación de las personas con el potencial de la tecnología para ampliar lo que es humanamente posible, lo que hace al mundo más productivo y sostenible. Con sede en Milwaukee, Wisconsin, Rockwell Automation emplea a aproximadamente 23.000 personas capaces de resolver problemas dedicados a nuestros clientes en más de 100 países. Para obtener más información sobre cómo estamos acercando The Connected Enterprise a la vida a las empresas industriales, visita www.rockwellautomation.com.