About the team
Dialpad’s Observability Team takes charge of visibility across our entire system by building an observability platform that can be relied upon. Dialpad’s Observability team plays an essential role within Dialpad Engineering. This team collaborates closely with the other engineering teams to constantly improve the reliability and performance of the systems that provide visibility into the various parts of the Dialpad stack.
Your role
As a Software Engineer in Observability, you’ll combine your skills in development, operations, and research to enable each team to gain visibility into their area of responsibility. You’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enables other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry.
This position reports to our Engineering Manager, Observability and has the opportunity to be based in our Bangalore, India office.
What you’ll do

Develop and improve instrumentation for monitoring and logging the health and availability of services
Develop and maintain the observability stack within Dialpad engineering
Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied
Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities
Create and own internal documentation used by the other engineering teams
Participate in a rotating on-call within the larger Infrastructure Engineering division

Skills you’ll bring

Background in both Systems and/or Software Engineering
Experience in designing, automating, maintaining and optimizing observability platforms (logging, metrics, and tracing)
Experience with configuration management tools such as Ansible, Terraform, etc.
Experience with Public Cloud environments such as GCP, AWS, etc.
Familiarity with languages such as Python, Go, Rust, etc.
Keeps abreast of the industry standards and trends related to telemetry, monitoring, and alerting

Bonus skills you may have

Previous direct experience with Grafana, Loki, Prometheus
Experience with Linux
Experience with Kubernetes (including GKE/EKS) and building containerized applications
Undergraduate degree in Computer Science or Engineering

Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers.
Culture
We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.