Job Description: Job Title: Production Specialist (Associate) Location: Pune, India Role Description - Summary: Deutsche Bank is actively renewing its digital channels and has started many strategic and challenging projects. Next to some major technological changes Deutsche Bank has decided to step into the Agile methodology in order to improve its agility and reduce time to market without scarifying quality As a Feba L2 support team you will be responsible for overall Management of Finacle online Banking application for the bank including projects and support. The L2 support team will be working closely with Implementation partner for trunk projects and ensure vendor deliveries What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Key Responsibilities / Tasks: Overall Management of Finacle Internet Banking application for the Retail bank including projects and support. Support on Project planning , Project control , Change management, Project quality management Ensure that project Infrastructure capacity are procured and maintained. Interact and work closely with Banks various internal team to ensure that infrastructure is complaint with Banks security policies. Work closely with Implementation partner for trunk projects and ensure vendor deliveries. Co-ordinate with different stake holders internal or external to Bank and ensure project deliveries by different teams or stake holders are completed within time frame. Work closely with System Interface partner and ensure SIT completion without issue. Provide technical support, expertise where ever necessary. Review solutions provided by vendors, interface partner to ensure that same are in compliance with Bank’s policies and IT strategy. Record and Manage project issues and ensure that issues are closed with details required by Quality Management policy. Escalate to Management for critical project issues for timely support and resolution. Work closely with business user and support them during UAT phase. Engage vendor to provide resolution on functional issues and Banks internal teams for technical issues and ensure that resolution are provided within agreed project timelines. Project Management Governance and provide updates on project management tools on the project progress. Ensure that periodic governance meetings are carried out and decision are captured and distributed to project steering committee and management. Ensure smooth Transition of projects from UAT phase to production phase by planning the activities in compliance with Banks Change Management policies. Manage OLB and FAS Alerts delivery functionality , RTGS / NEF delivery accurate monitoring Support application in production; manage issues and escalation, issue reporting to management on periodic basis. Ensure that issue resolutions are provided as per agreed SLA. Resolve the L2 issues within the SLA timelines and doing Root Cause Analysis for the issues Ensure System Up time for Business user as per agreed SLA with business. Work closely with global teams for IT security compliance of application, its component and associated IT assets. Ensure that the license, security certificates are maintained and renewed in line with DB Policies and procedures. Support on internal/external/regulatory IT Audit compliance. Evaluate area of improvements for system performance, system stability and ensure that solutions are implemented including on-boarding application to various approved bank tools for stability, monitoring etc. Actively participate into the squad activities and ceremonies e.g. daily stand-up/scrum meeting Apply continuous integration best practices in general (SCM, build automation, unit testing, dependency management) Collaborate with other squad members to achieve the Squad/Sprint objectives Report progress/update Agile team management tools (JIRA/Confluence) Manage individual task priorities and deliverables Responsible for quality of solutions the he/she provides Contribute to planning and continuous improvement activities, Support the PO, Analyst and Scrum Master Your skills and experience Knowledge and experience with widely successful Agile techniques: User Stories, Acceptance Test Driven Development, Behavior Driven Development, Continuous Integration, Continuous Testing, Pair working, Automated Testing, Agile Games 7-9 years of Retail Banking Technology experience Domain knowledge in the Banking 5-7 years of experience in managing or supporting Finacle Internet Banking Application Thorough Functional and Technical knowledge of Internet banking. Experience in FEBA new implementation or banking migration or version upgrade project Should have a strong technical foundation which includes knowledge about pl/sqls, oracle and Internet Banking platform. High level of analytical, problem solving and decision making skills Effective communication, influencing and negotiation skills that include the provision of timely and accurate information to stakeholders Strong written and oral communication skills Experience with Agile/SCRUM environment. Experience with distributed/multi-locations teams Familiar with Agile Team management tools (JIRA, Confluence) Understand and promote Agile values: FROCC (Focus, Respect, Openness, Commitment, Courage) Good communication skills Pro-active team player Comfortable working in multi-disciplinary, self-organised teams Professional knowledge of English Differentiators: knowledge/experience about PL/SQL , Oracle Java programing Relational databases: Oracle 11g or 12C. Development tools: Eclipse, Maven, Ant CICD tools : TeamCity, Jenkins, Git, Sonar, Maven, Gradle Any scripting language DevOps tools: Jira, Confluence How we’ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: ******** Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click here to find out more about our diversity and inclusion policy and initiatives. Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals. Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.