As a leader of our front office operations team, you will support the Front Office Manager in creating welcoming places and memorable experiences not only for our guests but also for your team. You will be a hands-on operator and will be passionate about connecting with people and thrive on manoeuvring through the unpredictable nature of our industry!What you will be doing:You will support the Front Office Manager inLeading and managing all aspects of the front office department and ensure all service standards are followed with a friendly and engaging serviceHandling guests’ feedback and be proactive in tracking and notifying proper areas to create peak moments for our guestsProviding guidance and engaging the team through their talent journey and understanding that every person has a storyReviewing current and implementing new policies and proceduresBuilding and maintaining good relationship with all stakeholders