Work Flexibility: Hybrid 2C Analyst II (FO) will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way. Collections Dispute management: • Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms • Complete daily worklist, follow all appropriate steps as per collection strategy set up in system • Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers • Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy • Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP • Negotiate and prepare payment agreements as an alternative payment option for customers • Escalate collection issues timely and properly • Resolve disputed invoices by regular interactions with commercial team Credit: • Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders Bad debt: • Reduce provisioned amount by active collections • Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge Continues Improvement: • Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine • Keep maintaining internal process documentation and updating it once this is required Others: • Comply with all internal control procedures to ensure accurate financial records • Provide internal/external auditors with selected samples and collaborating with them directly • Contribute to accurate customer master data elements • Prepare regular ad hoc reports for various stakeholders • Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required Education special trainings: • BS/BA in Business Administration, Accounting, Finance or related field • Advanced MS Office skills • Fluent spoken and written English (additional language as per requirement) • Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others) Qualifications experience: • Up to 2 years of I2C experience Physical mental requirements: • Ability to work well with cross-functional teams and multi-task • Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment • Effective problem-solving skills Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.