15.08.2024
Engineer Remote Support
Rockwell Automation Sp.zoo (POL)
Polonia, Poland Katowice (Francuska 36)
Bachelors degree
You may be interested in the following jobs
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Technical Support Engineer with German (Temporary work) The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. Key Responsibilities: Technical Support Engineer for Rockwell Automation Software products as well as 3rd party products. Support individual customer requirements. Member of our Software team. Responsibility for German customers. Creating / Updating Knowledgebase articles and being responsible for the technical content. Providing Support services to internal and external customers remotely, mostly by phone, and mail (40%, 60%). Our Requirements: Bachelor’s Degree in Electrical or Computer Engineering, Computer Science, or Information Systems (other degrees considered based on relevance to the role). Structured, well (self) organized, and proactive working style. Fluent in English and German language skills are mandatory, each additional language is an advantage. Very good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems. An analytical and structured approach to troubleshooting. Motivated, communicative, and team-oriented personality. Experience in programming, network topologies, and protocols. Motivated to continue learning and willing to improve the own skillset. Our benefits: Life insurance. Private medical care. Edenred LunchPass Card. Funding on the MyBenefit platform. Annual bonus. Christmas and holiday allowance from the Company Social Benefits Fund. Co-financing for training. Language courses. We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Expanding Human Possibility! #LI-IL1 #LI-Onsite Rockwell Automation, Inc. (NYSE: ROK) es líder mundial en automatización industrial y transformación digital. Conectamos la imaginación de las personas con el potencial de la tecnología para ampliar lo que es humanamente posible, lo que hace al mundo más productivo y sostenible. Con sede en Milwaukee, Wisconsin, Rockwell Automation emplea a aproximadamente 23.000 personas capaces de resolver problemas dedicados a nuestros clientes en más de 100 países. Para obtener más información sobre cómo estamos acercando The Connected Enterprise a la vida a las empresas industriales, visita www.rockwellautomation.com.
Apply to Job
Attention! You will be redirected to another site