Customer relationship management • Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs. • Customer contact for technical questions. May participate in planning / specification meetings. Technical support in the Customer process • Provides technical and costing support for the sales process together with SL • Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors. • Support SL's solution engineering • Ensure that the proposed solution fulfils the codes, regulations and safety requirements. - Evaluate technical proposals to ensure that they are technically accurate and consistent with the KONE’s product standards and that they align with the KONE’s overall strategy for its products and services. - Develop and deliver technical presentations for customers who are of strategic importance. - Provide technical and product training to MP Sales Support and FL Sales Support(if necessary). - May lead, direct, evaluate, and develop a team of Technical Support and Engineers. - Provide technical advise to SL and RD to improve and optimize current product line in terms of feedback from sales and installation team. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves over one billion people every day? In 2022, we had annual net sales of EUR 10.9 billion. We employ over 63,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.