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The Enterprise Sales Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, this position will collaborate directly with other business units such as technical support to address complex technical issues.
Responsibilities:

Investigate and document technical issues and communicate findings to development team or clients as required
Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements
Help to create brand awareness for KnowBe4 products within the assigned territory and/or region.
Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate.
Address technical issues that are impeding the closing of sales opportunities.
Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers.
Act as primary technical contact for Enterprise prospects
Act as primary technical contact for OEM customers
May require travel
Assist sales reps working remotely to ensure the correct processes are followed

MinimumQualifications:

2 year degree or technical degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision