Leidos are seeking to appoint a suitably motivated and team oriented Field Service Engineer to be based at our customer sites (Canberra, Brisbane, Perth or Melbourne).Ideally, candidates should possess the following:Perform technical on boarding for new-startersSchedule travel as requiredCreate, manage and resolve request ticketsPerform troubleshooting for connectivity, networks, cabling, gatewayEngage with the established Leidos Support Team for escalationsKnowledge transfer to stakeholder to enable self-serviceApply standard proceduresRecord and manage assets within CMDBGood understanding of Computers and have experience with Windows and Linux operating Systems.Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards.Interstate travel may be required.Self-motivated, customer focused with excellent communication skills.Ability to work under pressure in order to meet deadlines.Willing and able to travel if required.Experience within the security industry would be highly desirable.Experience with customer timely completion of service requests.Carry out repairs, improvements and assist with preventative maintenance.Work to address customer issues taking them to full resolutionActively work within the team to improve performance in terms of service deliveryProvide customer support onsite.Diagnose equipment faults/problems and provide timely repair solutions.Attend ongoing training to up-skill and improve product knowledge.