Job Description Job Title: Senior Field Service Engineer Working Pattern: Full time Working location: Dubai, UAE Why Rolls-Royce? Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. We encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work. What you will do: Provide comprehensive technical support in the matters of equipment maintenance/servicing, diagnostic, repair and commissioning, ensure the highest-quality relations between the Customer, represent the Company in the eyes of the Customer and be always ready to answer any existing questions within the scope of their competence, in the area of their responsibility. Key Accountabilities Provide technical support to internal and external stakeholders during the life cycle of products and solutions delivered or serviced by RRS. Perform maintenance and repairs on all MTU and DDC engines, electronic/ electrical control systems and gen-sets to the required RRS standards. Ensure reliability of all repairs and maintenance works. Train, guide and transfer technical knowledge to local technicians and engineers during site visits and repairs. Ensure 100% customer satisfaction with job performance through positive interactions with customers. Answer technical queries and support entire area of responsibility in a swift and competent manner. ·Prepare and establish technical reports and notes during shop and field jobs required in report preparation. ·Contact and coordinate required action within the internal organization to resolve technical tasks. Swiftly respond to all technical queries Record and report all executed works accurately as well as used parts/ consumables for invoicing purposes. Take ownership of all technical support cases and follow through until conclusion to ensure customer satisfaction. Provide data to support failure and root cause analysis. Use maintain shop field tools in accordance with technical work practices. Conform with abide by all regulations, policies, work procedures instructions. Conform to all HSE rules and use of all appropriate safety equipment. ·Represent RR SME in the most professional way and be able to take decisions while in the field. Who we’re looking for At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to: Qualifications/ Requirements Bachelor’s degree in engineering, preferably in Controls, Automation OR Mechanical Engineering. Experience and product knowledge on MTU engines/systems is mandatory Preferably 3-5 years’ experience in a similar role with any Rolls Royce Subsidiary, partner, or distributor. Ability to prepare and interpret report with decision making and problem-solving skills Knowledgeable in MS office for report preparation. Knowledgeable in SAP is good to have. Good English knowledge (oral and written) We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Job Category Field Services Posting Date 31 Jul 2023; 00:07 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.