Assist Manager with planning and implementing projects (software rollouts, migrations and infrastructure).Assists with day-to-day support of production platforms to ensure the high availability, integrity, and capacity of the data centre, network, telephony, service monitoring, workstations, servers, storage, and related software.Improvement, servicing and expansion of all tools and applications required for integration projectsLiaise to support growth demands as assigned by the managerEnsure infrastructure installations, software and hardware integrations run smoothlyHigh level response skills/experience to manage all assigned technical incidents and ensuring timely and concise updates to key stakeholdersEnsure all major incidents and risks to projects and tasks are escalated and communicated appropriately to impacted business unitsTake an assistive role in change management and be responsible for ensuring all changes are effectively reviewed to ensure no impact to business as usualWork alongside the service delivery teams to ensure effective and timely communications with staff and technology partners in relation to possible service incidents, problem management, change management and service reliability