Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organisations.The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.