Work Flexibility: Field-based Stryker is one of the world’s leading medical technology organizations – and our Field service Engineer position based in the area of North East Netherlands is a great opportunity to join one of the World’s Best Workplaces in our mission of making healthcare better. The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. What we are looking for: Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate. Essential duties responsibilities: Repair and check electronic / mechanical Stryker products Complete annual check and calibration according to MDR on customer site Utilize software and technological tools to maintain proper records, access technical information Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices Fulfil Service contracts with planned maintenances Delivery of technical Training to internal external Perform Installation of Stryker systems on customer site Perform Software Hardware Upgrades Efficient and thorough documentation of service activities for internal and external reference Ensure traceability of all field-based Stryker products through reporting tools Provide technical support to Internal and external customers Escalade opportunities and issues appropriate team meetings Ensure excellent follow-up on all customer-initiated issues Ensure service provided is invoiced if not under warranty Scheduling of Customer visits in cooperation with Customer service Your profile: Educated to degree level in engineering medical electronics and camera technology or equivalent, at least one of the following: - Electrical / Electronic / Telecommunications / Mechanical / Software - Medical Physics - Technology Subjects Up to 1 year experience in medical electronics, combined with good mechanical skills. Up to 1 year experience in the hospital environment and health care work. IT experience on administrative and technical level. Experience and ability to build relationship with internal external customers to drive brand loyalty. Must be capable of working in a varied range of scenarios including the workshop, hospitals, and theatres. Your skills: • Fluency in both spoken and written (technical and medical) English and local language • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook) • Must have the ability to prioritize work and manage stress • Must possess unwavering ethics integrity in a competitive and demanding work environment • Must have a service- and quality-oriented mindset • Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve • Ability to communicate effectively and work both independently and as part of a team on assignments Travels will be a regular occurrence within the Zwolle and Harderwijk region. The group With revenues of more than $17 billion in 2021, more than 46,000 employees worldwide, a presence in 36 countries, and more than 40 years of continuous growth, Stryker Corporation is a global leader in the orthopedic and medical device markets. Stryker offers a wide range of products, including orthopedic devices, trauma and spine implants, micro-implants, ortho-biology products, electric motors, surgical navigation systems, endoscopy equipment, as well as carts and emergency room equipment. Travel Percentage: 90% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.