Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Key Responsibilities 1. Attend to field service work as determined and scheduled. 2. Provide technical assistance and field service to customers by performing one or more of the following: · Engineering assistance application, programming specifications, etc. · Field service installation startup integration, system optimization, maintenance and warranty implementation. · Troubleshooting of hardware and software problems at customer site. 3. Provide customer coordination of RA products and systems by performing the following functions: · On-site analysis and specification preparation. · Hardware configuration – system and product application. · Programming assistance. · Project coordination between customer, OEM sales, product division, etc. · Technical support – field start-up, integration, and maintenance. · Documentation. · Testing and acceptance. 4. Provide proper reporting of technical, administrative, and accounting information as required. 5. Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer’s requirements. 6. Make recommendations for product improvements, especially as they affect operations and reliability of RA products. 7. Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements. Preferred 2-to-3-year experience in Rockwell Drives (Power Flex) and Servo (Kinetix)System 3 to 5 years’ experience in Industrial Automation Relevant field support and service experience in Industrial Automation Control field. Ability to design, develop, program and troubleshoot PLC, HMI, and SCADA systems. Hands-on experience on RA products like Allen Bradley PLC / SCADA will be added advantage, i.e Studio 5000 , Factory TalkView SE, Factory Talk Historian, Vantage Point and Asset Centre. Experience in Tyre, Pharma Industries preferred. Experience in Products like SLC, PLC5, ControlLogix, FT View SCADA, FT Historian, FT Batch, SQL Reporting Preferred Experience in ControlNet Device Net preferred. Experience in Basic Network management. Experience in Industrial Automation Maintenance or Field Service Operation preferred. Others 1. Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography. Planned Job Safety Analysis (PJSA) to be performed before undertaking a job onsite. 2. Ensure thorough familiarity with company’s policies and procedures. Appropriately apply policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network. 4. Prepared to travel 60% of the time in any month and some times for extended periods to remote sites in India. 5. Perform any other relevant duties as and when assigned by immediate Manager. Rockwell Automation, Inc. (NYSE: ROK) es líder mundial en automatización industrial y transformación digital. Conectamos la imaginación de las personas con el potencial de la tecnología para ampliar lo que es humanamente posible, lo que hace al mundo más productivo y sostenible. Con sede en Milwaukee, Wisconsin, Rockwell Automation emplea a aproximadamente 23.000 personas capaces de resolver problemas dedicados a nuestros clientes en más de 100 países. Para obtener más información sobre cómo estamos acercando The Connected Enterprise a la vida a las empresas industriales, visita www.rockwellautomation.com.