The Sales Operations Analyst is a key support role within the Australia and New Zealand market (A/NZ) and will report into the Senior Finance Director, APAC. This role will be accountable for ensuring that we maintain a robust sales governance process, collect meaningful client feedback, produce clear and insightful sales reporting MI, and provide effective partnering and support to our client facing teams.This role will also be required to collaborate with other sales operations leads in the wider community of regional / global teams with the aim of driving best practice and a consistent sales reporting methodology. It is accountable for our quarterly client feedback process (NPS Survey) as well as for the monthly sales MI and performance dashboards which act as an important lens on our performance.What you’ll be doing ssSales Governance - ensure that sales governance processes are adhered to including review and approvals, integrity of all closed orders in salesforce and data quality standards around pipelineManaging the sales commission design process for the following year and supporting the ongoing governance of sales commission (target adjustments, letter changes etc)Net Promoter Score (NPS) - lead and coordinate the NPS process across all business lines, including all internal reporting and analysis, and coordinating actions plans and follow upSales Reporting – own, design and manage sales reporting across the market including adoption of reporting tools and standards. Includes reporting in excel and TableauSales and Consultant compensation plans and incentives - lead the process around the design and preparation of our commission structures, and act as the key point of contact for any queries raisedManaging technical tools and platforms - act as the local SME and promoter, driving adoption and best practice in use of the platforms, escalating any