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As a Partner Account Manager, your focus is on developing the partnership with key reseller partners to develop, enable, and grow these accounts. You are responsible for building the relationships with these partners that will result in increased deal registrations and Net New customers. You'll understand the ins and outs of your partners, what motivates and drives them, what their focus is and more. You'll enable them to be more successful in selling KnowBe4 products. You'll work with partner leadership to gain executive buy-in and leverage KnowBe4 leadership to continue to build it. You'll collaborate with your partner to build joint business plans with agreed upon metrics and drive customer acquisition through demand gen.
Responsibilities:

Build and maintain strong relationships with key partners reselling KnowBe4 products
Conduct deep discovery to understand the partners’ organizational structure, goals and objectives as well as motivators for partner reps
Develop a comprehensive understanding of your partners business and operations
Conduct initial onboarding with assigned partners
Collaborate with partners to develop mutually beneficial, strategic business plans to achieve sales targets
Enable partners to equip them with positioning, product knowledge, selling best practices and demand generation tools
Communicate the value of reselling KnowBe4 to increase partner investment
Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment
Maintain clear and consistent communication with various teams at partner organizations
Drive partners to the portal to utilize marketing campaigns and demand generation tools and assist them in implementing marketing campaigns
Coordinate and collaborate on joint marketing efforts and tie it into business goals to deliver ROI
Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
Monitor partner performance and track key performance indicators (KPIs)
Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
Maintain accurate and thorough records in Salesforce.com
Ensure partner compliance with partner agreements
Drive adoption of company programs among assigned partners
Set clear expectations with partners so that they understand rules of engagement, best practices and overall expectations of the partnership

Minimum Qualifications:

High school diploma or GED required
Bachelor’s Degree in a relevant field a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field
Minimum 3 years of sales experience (exceeding quota on a consistent basis), Channel Sales required
Experience with Salesforce preferred
Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
Strong understanding of partner ecosystems and channel sales
Excellent verbal and written communications
Excellent time management and organization skills
Strong collaborative and teamwork skills
Strong analytical, strategic mindset, and negotiation skills
Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of channel partners
Passionate about business and willing to go the extra mile