29.05.2024
Customer Support Analyst, Corporations
Carta
Salt Lake City, Utah, United States, UT
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The Team You'll Work With
Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.
As a Support Analyst, you will have the opportunity to support one of product lines including: Cap Table Management, Carta Partner Program, Carta for LLCs, Launch and Carta Total Compensation.
The Problems You’ll Solve
We are hiring multiple support analysts across our variety of delivery teams. As our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email. A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members. Support Analysts need to be able to learn quickly and effectively solve problems.
As a support analyst, the responsibilities and duties you can expect include:
Provide timely and accurate front-line support for all customers that your support segment services
Proactively follow-up with your clients and stay actively engaged from the day a case is opened
Engage with clients real-time via phone or zoom
Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
Become an expert in our security and escalation practices
Train your clients based on the understanding you have acquired while working with them
About You
Fluent in English with strong written and verbal communication skills
Highly organized with strong attention to detail as our work is subject to many legal regulations
Care deeply, genuinely, and passionately about client services
Excited to take on new challenges
Responsive and able to complete tasks in a timely manner
Ability to articulate technical and complex concepts in a clear and concise manner
Ability to balance multiple active projects with competing priorities
Exhibit diplomacy, tact, and poise when communicating with clients or customers
Driven to help and solve problems
Experience in a fast paced, client facing environment is a plus!
Experience learning new technologies, platforms, and systems is a plus!
Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!
Benefits:
All of our US employees can expect the following benefits:
Equity
Health, dental, and vision insurance covered at up to 100%
Access to comprehensive on demand mental health program through Modern Health
401k + matching
Minimum time off of 15/day per year, and flexible beyond that
Parental Leave
Fertility Benefits
Unlimited book reimbursement
Learning development resources
Robust Employee Resources Groups
Employee Assistance Program
Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.
As a Support Analyst, you will have the opportunity to support one of product lines including: Cap Table Management, Carta Partner Program, Carta for LLCs, Launch and Carta Total Compensation.
The Problems You’ll Solve
We are hiring multiple support analysts across our variety of delivery teams. As our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email. A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members. Support Analysts need to be able to learn quickly and effectively solve problems.
As a support analyst, the responsibilities and duties you can expect include:
Provide timely and accurate front-line support for all customers that your support segment services
Proactively follow-up with your clients and stay actively engaged from the day a case is opened
Engage with clients real-time via phone or zoom
Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
Become an expert in our security and escalation practices
Train your clients based on the understanding you have acquired while working with them
About You
Fluent in English with strong written and verbal communication skills
Highly organized with strong attention to detail as our work is subject to many legal regulations
Care deeply, genuinely, and passionately about client services
Excited to take on new challenges
Responsive and able to complete tasks in a timely manner
Ability to articulate technical and complex concepts in a clear and concise manner
Ability to balance multiple active projects with competing priorities
Exhibit diplomacy, tact, and poise when communicating with clients or customers
Driven to help and solve problems
Experience in a fast paced, client facing environment is a plus!
Experience learning new technologies, platforms, and systems is a plus!
Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!
Benefits:
All of our US employees can expect the following benefits:
Equity
Health, dental, and vision insurance covered at up to 100%
Access to comprehensive on demand mental health program through Modern Health
401k + matching
Minimum time off of 15/day per year, and flexible beyond that
Parental Leave
Fertility Benefits
Unlimited book reimbursement
Learning development resources
Robust Employee Resources Groups
Employee Assistance Program
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