Employment Type Permanent Closing Date 30 Dec 2023 11:59pm Job Title Technical Business Analysis Senior Specialist Job Summary India IT Insourcing Project Job Description About Us: At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. Telstra is on a mission to redesign the way we all connect - with leading-edge technologies and solutions that are changing the world. And this is where YOU come in, by playing your part to building in help our customers connect: faster, better and smarter. Why Telstra? Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation, automation, and technology to solve major technological challenges in areas such as IoT, 5G, AI, and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility. The focus of the Role: As a Technical Business Analysis Senior Specialist, you thrive on applying analytical thinking to anticipate and resolve complex issues and drive solution development. You secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance. Responsibilities : Leverage deep technical domain skills and expertise to conduct technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities. Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers and solution owners, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics. Apply analytical thinking during iterative analysis, development and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility. Work with the team and technical product owners to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work. Provide subject matter expertise in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team. Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth and learning. Synthesise and share knowledge of emerging technology trends, innovations and disruptions, preparing tailored analysis to define and deliver reusable components and capabilities. Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working. Essential Skills: · Requirements analysis: Understanding and documenting stakeholder needs to define product features. · Stakeholder management: Identifying and engaging with individuals or groups to meet their needs and address conflicts. · Process mapping: Visualizing and understanding steps in a system to improve efficiency and reduce errors. · Data analytics: Examining data to uncover insights for informed decision-making. · Agile practices: Project management principles that prioritize flexibility and collaboration. · Problem solving: Identifying and evaluating solutions using analytical thinking and decision-making skills. · Communication: Effectively conveying information through spoken and written means. · Workshop facilitation: Leading collaborative workshops or meetings to gather input or make decisions. · Commercial acumen: Understanding business principles and practices. · User story writing: Defining product features from a user's perspective. · Presentation skills: Delivering information effectively using visual aids and persuasive communication. · Collaboration: Working effectively with others in a positive and inclusive environment. · Strategic thinking: Analyzing complex situations and making sound long-term decisions. · Influencing: Persuading others to adopt a certain course of action. · Negotiation: Reaching mutual agreements through discussion and compromise. · Prioritization: Effectively managing time, resources, and tasks by ranking importance or urgency. Desirable Experience/Skills: Telco industry experience. Experience in SDLC (Software Development Lifecycle). Knowledge and experience in Operations Support Systems (OSS) / Business Support Systems (BSS). Proficient in Jira and Confluence Experience in one or more of the following areas: Customer identity and access management systems. Microservices / integration layer development and mobility product. Billing and charging systems. Salesforce, in the areas of lead, opportunity, partner management. Salesforce ordering journey. Salesforce, microservices, PCF (Pivotal Cloud Foundry) to AMP (AWS Microservices Platform) integrations and OKAPI SaaS to OGW (OKAPI Gateways) integrations. Ordering, product catalogue, and orchestration. Exposure to DevOps We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. *****@******.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams ********