Employment Type Permanent Closing Date 17 July 2023 11:59pm Job Title Associate Account Manager Job Summary Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. As an employee of Telstra you will be part of a market leading company at the cutting edge of telco technologies globally, with all of the benefits and opportunities that provides. The Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. This specialised channel is designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business. As an Associate Account Manager, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow Telstra’s revenue across small to medium client portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills sees you deliver exceptional customer experience moments with our clients. Responsibilities As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio. Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely mediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC Channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS). Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. We are looking for someone with the following skills and experience: A strong desire to learn and build a career Excellent interpersonal, written and verbal communication and customer-facing skills The flexibility and willingness to learn Ability to work as part of a team and autonomously Experience and/or knowledge in B2B relationship management. Previous knowledge of Telstra products and services is highly regarded. Proficient in Excel and Powerpoint Systems and CRM experience is advantageous A passion for ICT products and solutions We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. We fully embrace flexibility and choice at Telstra and it's as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you! To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. *****@******.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams ********