Do you enjoy solving interesting and complex problems? Do you enjoy being part of a successful Drilling Completion Fluids (DCF) team? Join our innovative Drilling and Completion Fluids (DCF) team Our Drilling and Completion Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to improve their operations reliably and efficiently. Partner with the best The Lab Supervisor is responsible for the resolution of post-sales technical customer issues. This includes level 1, 2, and 3 technical support. The Technical Support Engineer must have strong technical skills and be able to communicate effectively with customers. They must also be able to work independently and as part of a team. As a Lab Supervisor, you will be responsible for: Resolving post-sales technical customer issues. Communicating with customers to understand the issue and provide a solution. Escalating issues to the appropriate level of support as needed. Documenting all customer interactions. Staying up-to-date on the latest technical information. Working independently and as part of a team. Meeting all deadlines and goals. Developing a year plan for its own department and is involved in discussions with other functions and teams about improvement in processes, procedures, and ways of working. Presenting to senior leaders in specific technical space and on cross-functional teams on how technologies interconnect and contribute to the overall strategy. Handling latitude in project techniques, choosing the right approaches, and having the technical know-how. Handling diverse clients in a region and following frameworks to get through the processes. Managing negotiations with client-specific conditions. Fuel your passion To be successful in this role. you will: Have a bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services) Have at least 3 additional years of relevant work experience with significant experience in technical Support/post-sales support/ project management Have good experience in the Oil Gas industry with offshore experience Have solid oral and written communication skills Be able to influence others and lead small teams Be able to lead initiatives of moderate scope and impact. Have Ability to coordinate several projects simultaneously Have effective problem-identification and solution skills. Proven analytical and organizational ability Be able to work alone and as part of a diverse cultural team As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: The role operates on a 12 hour working shift pattern The work rotation for this position is 28 days on 28 days off Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.