Are you passionate about innovating solutions that make an impact? Do you enjoy taking ownership to ensure you get the job done, with the highest quality results? Join our cutting-edge Team As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world. Partner with the best As a Lead Services Specialist, you must have the ability to lead the resolution of issues through immediate action. You will be resolving customer issues, conduct technical training, and supporting NPI and customer Field Service visits. As a Lead Services Specialist, you will be responsible for: Possessing knowledge of Radiography, the associated configurations, installations, repairs, troubleshooting, and applications, and/or follow established escalation paths to support appropriately. Handling technical queries from assigned customers and be knowledgeable and sensitive to business, social and cultural issues significant to the customers. Facilitating and motivating other teams to support the resolution process and use own leadership skills to get their buy-in and engagement. Keeping the local commercial sales representative or channel partner copied regarding customer issues and their resolution. Attending and participating in and complete field interventions as required to support remote service cases or field service needs. Fuel your passion To be successful in this role you will: Have a Bachelor’s degree in Engineering from an accredited academic institution. Have fluency in English and Chinese language skills with the ability to discuss technical matters is required. Have extensive experience performing remote service or field service on Phoenix and/or Siefert radiography products. Have good interpersonal skills, team oriented with willingness to work remotely in a global team. Have the ability to work with changing priorities throughout the day as new customer issues and needs arise. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: This role is a Full Time Regular Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.