You know us. We want to know you. Your career is just that; yours. You choose it. You live it. You make it happen.To get the best from it, you need the best opportunities. That’s why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Line of Service Internal Firm Services Industry/Sector Technology Specialism IFS - Information Technology (IT) Management Level Associate Job Description Summary This group provides services to 3,000+ PwC staff and partners for end-to-end IT solutions. Our goal is to have great relationships with our users and provide services that exceed today’s best IT Industry standards. You will be challenged to handle various tasks with various IT problem levels and users. You will experience new knowledge of IT troubleshooting and new technologies. Technology-related issue and troubleshooting IT Service Management (ITSM - SNow platform) Desktop imaging and set up Smart Printing System IT equipment management Requirements : Bachelor degree or higher degrees in Computer Science or other disciplines with sufficient technical experience and expertise. Fresh graduate are welcome to apply Minimum GPA of 3.0 out of 4.00 Good communication skills, both in English and Bahasa Indonesia. Good interpersonal skills, strong attention to service quality with customer oriented attitude. Experience with Microsoft operating systems and office products (Word, Excel, PowerPoint, etc). Possess strong sense of empathy and a helpful attitude. Understand computer hardware, software, networking and peripherals. Have good analytical and troubleshooting skills in solving computer and IT related problems. Possess strong passion in doing research and evaluation of potential tools and utilities. Understanding and experience in IT support tickets and knowledge articles will be an added advantage. Experience with audio video systems in the meeting room and large room, presentation devices and video conferencing is an added advantage. Have knowledge on Mobile Device Management and troubleshooting (Android iOS). Experience with Google workspace. Having knowledge and/or experience with printing system management is an advantage. Knowledge of online meeting platforms (Teams, Meet, Webex, etc). Basic vulnerability remediation skills e.g. virus and obsolete software removal. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor Degree - Computer Science Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date