Compañía: Finning Canada Número de vacantes: 1 Tipo de trabajador: Permanente Descripción general del cargo: This position is responsible for a variety of duties in the core and credit department. Duties include processing new/unused returns from customers or the service department, inspecting cores for return and/or warranty claims to CAT. The ability to maintain professionalism in communication with customers and various groups within Finning with regards to returns. Responsible for assisting with keeping the core and credit as clean and organized as possible. Descripción del cargo: Processing Customer New/Unused returns Inspecting cores for return and/or warranty claims to CAT Inspecting and processing CAT cores returned from customers and the service department. Processing new/unused customer and shop returns. Processing warranty returns and claims to CAT Processing major exchange core returns to OEM in Cubiq Communicate professionally with customers and various groups within Finning with regards to returns to be processed or related concerns. Other related duties as required. Other functions may include but are not limited to: NEP sourcing of CAT and non-CAT parts Procurement of non-CAT parts Managing backordered parts **This is a Continuous Shift 7 x 7 rotation** **Please note that any future shift changes that may occur will be made in accordance with the Terms Conditions of the current Collective Agreement** Qualifications: Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge A high performance, positive attitude and the ability to build and maintain respectful working relationships Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills Ability to deal with difficult situations and potentially unhappy customers Capable of working with minimal supervision Driven to provide unparalleled customer service and must have the ability to seamlessly multitask Computer literacy with applicable software knowledge along with shop parts experience Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets Industry experience in the following areas would be considered strong assets to a successful candidacy: mining, heavy construction and technology products. Experience in After Market under carriage as well as CAT will be required. Note: **Candidate selection will be in compliance with the Terms Conditions of the current Collective Agreement** En Finning nos comprometemos con la diversidad, para desarrollar y mantener una fuerza laboral variada e inclusiva y como un empleador que ofrece igualdad de oportunidades fomentamos la postulación de todas las personas calificadas. Finning no discrimina a los postulantes debido a su sexo, raza, origen nacional o étnico, religión, edad, orientación sexual, estado civil o familiar, y/o discapacidad mental o física. Sobre nosotros Finning es el distribuidor de Caterpillar más grande del mundo que ha entregado un servicio sin igual durante más de 80 años. La empresa vende, arrienda y proporciona repuestos y servicios para equipos y motores a clientes de varias industrias, incluida la minería, construcción, petróleo, forestal y una gran variedad de aplicaciones de sistema eléctricos. Finning da empleo a aproximadamente 14.500 personas en todo el mundo y opera en tres zonas geográficas, con la oficina principal en Vancouver, BC, Canadá. NUESTRAS DIVISIONES Finning International Inc. es la oficina central corporativa de la empresa que cotiza en la bolsa, la cual se encuentra en la lista de la Bolsa de Valores de Toronto bajo el código de: FTT. Finning Canada es el distribuidor autorizado de productos Caterpillar en Columbia Británica, Alberta, Saskatchewan, los Territorios del Noroeste, y una parte de Nunavut. Finning Sudamérica es el proveedor autorizado de productos Caterpillar en Chile, Argentina y Bolivia. Finning UK e Irlanda es el proveedor autorizado de productos Caterpillar en el Reino Unido e Irlanda. El arriendo de equipo se realiza a través de las ubicaciones de los proveedores así como también de The Cat Rental Store en Finning Canada y Finning Sudamérica. OEM Remanufacturing - OEM, una empresa de Finning, es uno de los proveedores de remanufacturados de componentes de transmisión y motor más avanzados de Norte América y se encuentra ubicado en Edmonton, Alberta.