Compañía: Finning Canada Número de vacantes: 1 Tipo de trabajador: Permanente Descripción general del cargo: Reporting to the Technology Support Supervisor, the Technology Specialist Co-op will provide expertise and ongoing technical support to assist the support team and customers on the use and operation of Caterpillar® Mining and Construction software and hardware technologies. As a Technology Specialist Co-op you will be advising other technical experts and have a key role in making decisions and providing support, both for office and onboard systems. Using a combination of expertise and coordination with Finning and Caterpillar®, the successful candidate will provide troubleshooting of the software and hardware for Cat® Technologies including Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies that is currently used at the customers mining and construction operations. This role will be primarily based out of our Head Office branch in Edmonton, Alberta on a hybrid work schedule with requirements to occasionally be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories). We support a hybrid work schedule meaning that you can work both a combination in the office or at home, with access to our lab room located in Edmonton to assist with troubleshooting and learning in safe and secure remote environments. We look forward to you joining our team! Descripción del cargo: Key Responsibilities Customer and internal Technical Support for Caterpillar® and Finning technology suite of products (i.e. MineStar, Trimble, CUBIQ) Reports back on product failure trends and serviceability issues Support continuous improvement project work as required Review and support in creating and managing technical documents Inventory and tooling management – maintain and track all Caterpillar® technology inventory and tooling located in the lab room or stored at respective branches Manage projects with customer to deliver upgrades, calibrations, and troubleshooting Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime Qualifications A valid driver’s license with a clean driving record Experienced with various office programs Excel, Word and PowerPoint Additional Skills Experience in Mining Operations or Heavy Civil Construction is an asset Knowledgeable in GPS/GNSS systems Experience with computer networking Experience with or knowledge in database management systems Mine Planning knowledge/experience Knowledge in major fleet management systems including MineStar/Wenco/Modular is an asset Civil CAD, Vulcan, Deswik or other Mine Engineering software experience Automation in mining has expanded dramatically in the last decade. But the building blocks to get there started being put together long ago with Cat’s® first autonomy program over 30 years ago. Today, Caterpillar® has automation offerings for both surface and underground mining. Finning, the largest Caterpillar® dealer worldwide, and a leader in the mining world is partnered with Caterpillar® to innovate, evolve, and expand autonomous mining offerings that will positively impact the customer experience. At Finning we will continue to invest in cutting edge training for our employees to ensure they are apprised of new developments in the mining and construction technology for our customers benefit. This game changing development has translated into new employment opportunities at Finning for mining professionals who are digitally literate, along with having strong problem-solving skills and the ability to think creatively and critically. The timing could not be better to join Finning as automation and technology in the mining world evolves and to embrace a new career path. For more information on what types of technologies you would be supporting, see the links below: Cat® MineStar Command: Take Command of Your Productivity Cat® MineStar Terrain: Precision Guidance and Material Tracking Cat® Command for Dozing (SATS) technology Cat® Command | Remote Control for Dozing in Construction En Finning nos comprometemos con la diversidad, para desarrollar y mantener una fuerza laboral variada e inclusiva y como un empleador que ofrece igualdad de oportunidades fomentamos la postulación de todas las personas calificadas. Finning no discrimina a los postulantes debido a su sexo, raza, origen nacional o étnico, religión, edad, orientación sexual, estado civil o familiar, y/o discapacidad mental o física. Sobre nosotros Finning es el distribuidor de Caterpillar más grande del mundo que ha entregado un servicio sin igual durante más de 80 años. La empresa vende, arrienda y proporciona repuestos y servicios para equipos y motores a clientes de varias industrias, incluida la minería, construcción, petróleo, forestal y una gran variedad de aplicaciones de sistema eléctricos. Finning da empleo a aproximadamente 14.500 personas en todo el mundo y opera en tres zonas geográficas, con la oficina principal en Vancouver, BC, Canadá. NUESTRAS DIVISIONES Finning International Inc. es la oficina central corporativa de la empresa que cotiza en la bolsa, la cual se encuentra en la lista de la Bolsa de Valores de Toronto bajo el código de: FTT. Finning Canada es el distribuidor autorizado de productos Caterpillar en Columbia Británica, Alberta, Saskatchewan, los Territorios del Noroeste, y una parte de Nunavut. Finning Sudamérica es el proveedor autorizado de productos Caterpillar en Chile, Argentina y Bolivia. Finning UK e Irlanda es el proveedor autorizado de productos Caterpillar en el Reino Unido e Irlanda. El arriendo de equipo se realiza a través de las ubicaciones de los proveedores así como también de The Cat Rental Store en Finning Canada y Finning Sudamérica. OEM Remanufacturing - OEM, una empresa de Finning, es uno de los proveedores de remanufacturados de componentes de transmisión y motor más avanzados de Norte América y se encuentra ubicado en Edmonton, Alberta.