NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research. Responsibilities Ensure timely and accurate handling of access control requests requests received by the Service Desk Monitor performance of automation solutions implemented, address issues and exceptions, perform first level debugging when automation fails and execute manual workarounds until a fix to be implemented Generate daily, weekly, monthly system reports for users Serve as the primary contact for receiving feedback and addressing issue and escalate these matters to the appropriate parties, while offering suggestions on potential improvements and recommended solutions Support the audit of functional teams Involve in creation of dashboard for management reporting Support in troubleshoot for functional issues in system and automation solution Execute manual workarounds when necessary Handle customer’s feedback and ensure prompt and effective resolution Ensure access control procedures, work instructions and configurations are accurately documented and up-to-date Meeting of service level agreement Suggest improvement opportunities achieved by process re-design, automation development or system enhancement Be the subject matter expert on Access Control operations and provide knowledge sharing as appropriate and develop capabilities within the team, function and organisation Exposure to improvement projects and automation development opportunities Requirements Diploma in Computer Engineering, Information Technology, Business Information System Service Desk Operations Access Control Operations Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre, ServiceNow Some experience in low-code platform e.g. UiPath, Outsystems, Power Query or demonstrated willingness to learn Good interpersonal, communication, and organization skills. Experience in programming is an advantage Only shortlisted candidates will be notified. Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive