24.04.2024
SDR Team Manager
KnowBe4
Clearwater, Florida, United States, FL
Microsoft OfficeExcelWord
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Clearwater positions open to candidates located in greater Tampa Bay area.
Sales Development Managers are responsible for overseeing their SDR Team's prospecting activities, administrative tasks, and continuous development to provide high quality, qualified demos to handoff to Account Executives.
Responsibilities:

Monitor SDR team metrics and drive the team to hit monthly performance targets.
Develop the sales, product, and industry skills of each team member.
Facilitate weekly Training Sessions to include call reviews and role-playing with each individual SDR to identify areas for improvement and create an action plan for the week.
Interview potential new hires and support sustaining and improving SDR retention rate.
Serve as a mediator to ensure conflict resolution and sustain the positive SDR culture.
Communicate with other departments to build interdepartmental synergy and support company's sales objectives
Review daily, weekly, and monthly metrics with upline to determine the team's strategy.
Identify SDR process recommendations to continuously improve efficiency and effectiveness.
Learn team members' personal and professional goals and continuously motivate them to reach those goals.
Assign round-robin in support of passes to sales reps through multiple channels
Manage the SDRs' timesheets, absence and performance reviews
Field all questions related to SDR prospecting
Conduct key checks for process and data correctness
Support SDR Admin processes
Other ad hoc tasks
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Previous experience within a B2B SDR / BDR or Sales Management role, leading a team.
Experience of running outbound campaigns prospecting, prospecting c-suite and base level decision makers at such organizations.
Proven track record of success and achieving measurable goals.
A creative and strategic approach to prospecting. This is not a high-volume, fast dial approach. Identify, nurture and engage prospects over time using a multi-channel approach.
Leadership skills required
Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
Strong verbal and written communications
Excellent time management and organization skills
Any relevant sales training certifications are desirable.
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