A global tribe of individuals, partners, and progressives, devoted to creating extraordinary experiences for our community through our proprietary brands - we are SLS. Visionaries at the forefront of hospitality, cuisine, design, residences, and entertainment, our lifestyle moments are forged with highly curated and passionate service. We are committed toauthenticity, sophistication, mastery, andinnovation. Our stage is the world. Our time is now.With this in mind, we foster a family environment built on values that describe our lifestyle, experiences, and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail, and gaming, you create a force that cannot be replicated by anyone else. We are an equal-opportunity employer.Job Purpose:Under the general guidance of the Director of Housekeeping, responsible for assigning and supervising the activities of the room attendants, house porters, and linen porters to ensure clean, orderly, attractive, and well-maintained guest rooms, corridors, fire exits, stairways, and service areas on assigned floors/areas. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high-quality and personalized service.Duties Functions: Supervise the allocation of work assignments to Room Attendants and housepersons to ensure maximum coverageAssign special duties to Room Attendants and housepersons on assigned floorsCheck the computer system throughout the day for an update of room status and communicate with the front desk and engineeringCheck and return an allocated number of guest rooms to the standard required by the hotelReport to the Housekeeping Office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and log these on the handoverReport and log any maintenance defects found in the rooms and assigned areas. Liaise with the front desk and engineering regarding all out-of-order rooms and other defectsEnsure soft furnishings and décor of rooms are maintained to standardOversee implementation of deep cleaning and replacementEnsure corrective action where necessary and inform the Director of Housekeeping regularly on the performance of each staff memberAssist in the identification of training needs, conduct training of room attendants and porters where appropriateCheck on a daily basis the arrivals, departures, and VIP listsCheck rooms to ensure they are cleaned and maintained to the required standardEnsure VIP gifts are replenishedConduct team briefings, daily lineups, and monthly meetings as requiredCheck that adequate linen, cleaning materials, and guest supplies are held in each floor linen and supply closetsEnsure all storage areas are kept clean, safe, and are within local fire, safety, and health codesEnsure all public areas and heart of house areas are cleanHandle guest requests, inquiries, and complaints with immediate action and thorough follow-upAssist in stock-taking of Housekeeping items when necessaryAssist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security, and emergency proceduresReport immediately any matters concerning the security of the floors or public spaces to the security departmentReport immediately any valuable lost property to security and log packages and all other lost propertyAssist fellow employees to perform similar or related jobs as and when necessaryAny other reasonable duties as assigned by the supervisor or manager.We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIES Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.To be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor LicensingSUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Attend mandatory meetings including divisional meetings, staff meetings, etc.Participate in community events and ensure corporate social responsibility goals of SLS are met.Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.Keep work area clean and organized.Ensure confidential documents are kept in a secured area.When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.Complete other duties as assigned by the Front Office Manager.Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.Ensure compliance with SLS’s policies and procedures.OTHER DUTIESAssimilate into SLS’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHERAdditional language ability preferred.