Remote positions open to the US only.
TheOrder Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.
Responsibilities:

Review and validate all order paperwork submitted to ensure completeness and accuracy
Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
Provide customers with access to the KnowBe4 console
Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
Upload Tax Certificates
Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
Enter and process all incoming orders accurately and timely.
Add single courses to consoles
Create Multi Tenant consoles for customers with child accounts
Move clients under their MSPs Bulk console
Apply presale payments to invoices

Minimum Qualifications:

High School diploma or GED
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Fluent in multiple languages preferred
Strong verbal and written communications
Excellent time management and organization skills

The base pay for this position is $17.50/hr.