Clearwater positions open to candidates located in greater Tampa Bay area.
The Technical Content Engineer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.
Responsibilities:

Interview subject-matter experts (SMEs) to gather information for technical documentation
Work with Product Managers to develop and review text for product UI
Attend meetings for assigned projects to represent Technical Content
Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services
Respond to internal requests for documentation additions and updates
Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
Track any updates or changes to KnowBe4’s products and services in our change log and release notes

MinimumQualifications:

Bachelor’s Degree (Technical Communication, English, or related field preferred) preferred but not required
Minimum 1 year experience in technical writing
Minimum 1 year experience in UX writing preferred
Experience with Google Docs
Experience with Microsoft Office (Word and Excel)
Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
Ability to present and break down complex technical concepts in an easy-to-understand manner
Intermediate knowledge of HTML/CSS preferred
Self-motivated with excellent time management and organization skills
Ability to write collaboratively or independently
Ability to adjust to shifting priorities in a fast-paced environment
Familiarity with writing English for a global audience