Clearwater positions open to candidates located in greater Tampa Bay area.
The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.
Responsibilities:

Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of phone customer service experience preferred
Strong verbal and written communications
Excellent time management and organization skills
Strong customer service skills